How quickly do you respond to calls in Naperville?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Naperville the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Naperville, IL?+
Yes β Big Toms Roofing is fully licensed to perform Skylight Repair in IL, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Naperville customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Skylight Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Naperville?+
Yes, we perform pre-purchase and pre-listing inspections throughout Naperville with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Naperville or do you cover nearby towns?+
We serve Naperville and the surrounding communities throughout Naperville, IL β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
